Handmade Concrete Pots FAQ

OW ARE TCI POTS MADE?
Allof our pots are designed and crafted in-house. ach piece is hand-poured and hand-painted and wil come with it's own unique touches and character
DO YOU OFFER WHOLESALE FOR YOUR PLANT POTS?Yes! We love that our pots make plants and their people so happy and love sharing that with plant shops and boutigues across the USlf you would like to stock our handmade pots please find our wholesale pottery application here!
HOW DO YOU SHIP YOUR POTTERY?
All of our handmade pottery is shipped UPS Ground and protected in multiple layers of eco-friendly fill to ensure a safe trip.
We have very low breakage rates and keep it that way by ensuring each piece is wrapped with love and care.
DO YOU OFFER RETURNS ON YOUR PLANTERS?
Yes!Ifyou alre not completelvthiled withyournew planter ou an sendit back or exchanpeit fora betersuted piece within 7 days ofreceipt.since we are a smalbusines,there wlbea20%6 restockingfe onretail value to cover materials and time used to paint, inspect, and package your unique pot, Thank you for your understanding!Read more about returns and credits of TCJ Pots in our Return Policy.
                                                                                                          

Plant FAQ

Answers to Your Planty Questions

Shipping + Delivery Info

All of Our Plants Are Grown And Shipped With Love + The Upmost Care

We ship + deliver plants on Mondays - Wednesday to ensure your plant spends as little time in transit as possible.

Expect 1-3 days for transit times.

WILLIGET THE PLANT PICTURED?

Yes!Your plant may not be the exact plant pictured but we do our best to maintain expectations. Alplants wil be the same size and quality as showcased. since allplants haveunique characteristics yours may be slightly different but still as beautiful as the ones you see pictured.

CAN YOU RECOMMEND THE RIGHT PLANT FOR ME?

Yes! We would love to help you choose the perfect plant to help you create a wildly loved space

Just email amanda@thecuratedjungle.com and let her know a few things like..

What kind of light is in the space you want your plantYour level of plant experience.- What kind of mood or vibe you want for your space.

Pictures of your space are also helpful!

WHAT CANIEXPECT WHEN I GET MY PLANT?

Your new plant just went through a bit of an ordeal to get to you.lt may look sad or droopy and may even lose a few leaves trom the adventure.

But Don't Worry!Plants are resilientand wil be hapy to bein their new home!Prune any leaves that may have sufered in the trip and place themin their new spot.And Thats lt! Witha itle TLc anda few days time you will notice new growth and a happy thriving plant.

DO YOU OFFER A LIVE PLANT GAURANTEE?

Yes!We want you to be thriled with your plant!lfyou have any concerns you can always contact us for advise. in the unikely event your plant arrives extremely damaged or beyondsaving, we will make it right with a new plant or refund as stated in our Return Policy.


Have another question?

Send us an email to tell us how we can help and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at help@thecuratedjungle.com